Return & Refund Policy

At Nutrinut, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Returns

Due to the nature of food products, dry fruits are generally not eligible for return once delivered to ensure product quality and safety.

However, a return or replacement may be considered if you receive:

• A damaged product
• A defective product
• An incorrect item
• A product with packaging damaged during transit

To request a return or replacement, please contact us within 48 hours of receiving your order with your order number and clear photos of the product and packaging.

Refunds

Once your request has been reviewed and approved, your refund will be processed to the original payment method.

Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Replacement

If your request is approved, we may offer a replacement instead of a refund, depending on product availability.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Opened or used products
• Products damaged after delivery
• Orders with incorrect shipping information provided by the customer
• Products returned without prior approval

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.